PRIVACY POLICY

1. General

1.1.

TalkiBooki is an internet based digital audio-content subscription service that gives you (hereinafter “You” or the “User”) access to the TalkiBooki website, audio-stories, podcasts, blogs & other literary content on Your mobile phone, on Your tablet or other devices (the “Service”) pursuant to the Terms of Use, this Privacy Policy and any applicable terms and conditions which may govern Your use of a specific Subscription plan for TalkiBooki (the “Terms”). The Service is provided by Radium Kite Services, a Partnership Company incorporated in Kolkata, India, with GST no. 19AAOFR6493G1ZH (hereinafter ‘TalkiBooki’ or “we”).

1.2.

This privacy policy explains TalkiBooki’s practices regarding its collection, storing, use and disclosure of certain information, including Your personal data in connection with our provision of the Service to You. This privacy policy also regards persons who visit our website or download and use our application. It serves to inform You about our processing of Your personal data and ensure You that Your personal data is treated with respect and in accordance with the applicable data protection legislation when using the Service.

1.3.

TalkiBooki assures You that it has taken appropriate technical security measures to ensure that Your personal data is protected from unauthorized access or use. If You are not comfortable with the content in this Privacy Policy You may always refrain from using the Service.

2. Personal Data Controller

Radium Kite Services, India, the parent company of TalkiBooki, is the data controller for processing Your personal data handled by TalkiBooki. You may contact Us regarding any issue or queries pertaining to that.

3. Collection of Personal Data

3.1.

TalkiBooki collects personal data about You when:

You set up an account with TalkiBooki and/or use the Service,
You order an add-on service or a product from TalkiBooki,
You install and/or use any application included in the Service with our without an underlying subscription plan,
You visit the website,
You register as a subscriber of TalkiBooki’s newsletter,
You report errors, infringing or otherwise inappropriate material or contact TalkiBooki’s customer services for any other reason,
You link the Service to Your Facebook or Google account, e.g. to facilitate login to the Service, in which case we receive data from such third-party service,
You answer a survey, including but not limited to customer satisfaction questionnaires or marketing surveys or reply to communication from TalkiBooki, or
It is otherwise necessary to manage the relationship between You and TalkiBooki.

3.2.

TalkiBooki might also collect information through its own or third-party cookies, mobile & web SDKs and similar tracking technologies (including but not limited to beacons, tags and pixels) that may track Your activities and choices, i.e. when You download our application, use the Service or visit our website. This is for instance for the purposes of facilitating log in, remembering Your preferred settings, sending You tailored marketing.

4. Personal Data – definition

4.1.

When You set up an account with TalkiBooki or contact TalkiBooki’s customer services, TalkiBooki collects personal data about You. Basic user data that TalkiBooki collects includes Your contact details such as name and/or user name, e-mail address and/or phone number and Your payment details such as your credit card/debit card type and expiration date of such card (through third-party payment gateway like Razorpay).

4.2.

When You use the Service or any additional TalkiBooki services and products, and visit TalkiBooki’s website and app, TalkiBooki may also collect data concerning usage (such as choices of titles and search queries), viewing information (such as content viewed) and technical data (such as unique platform IDs, phone and platform versions, device IP address, TalkiBooki app version, language settings, URL information, password (encrypted), cookie data and browser type).

4.3.

If You choose to link the Service to any third-party service that controls personal data, TalkiBooki may collect and process personal data which You have given to such third-party, permission to share with TalkiBooki.

4.4.

Further TalkiBooki may also collect and process personal data that You provide in public forums on TalkiBooki’s website or to TalkiBooki when You use TalkiBookis website, TalkliBooki’s sites on third-party platforms such as application stores, social networking sites or link Your profile on a third-party site or platform with Your personal account.

4.5.

TalkiBooki may also collect and process certain personal data related to Your eligibility to use the Service and Your chosen method of payment. However, as TalkiBooki depends upon with third party payment service providers & payment gateway like Razorpay, who operate independently in systems separated from TalkiBooki, no complete payment data, such as complete credit card numbers, will be stored by TalkiBooki.

5. Personal Data – storage & archiving period

5.1.

TalkiBooki will keep Your personal data only as long as it is necessary with regard to the purpose of the respective processing activity.

5.2.

This means that personal data collected and processed for marketing purposes will be stored for as long as You are a Subscriber and for twelve (12) months after Your subscription has ended unless You have given TalkiBooki Your consent to continue to process such data.

5.3.

In order to fulfil our contractual obligations, monitor and document usage of Free Trial periods and other add-on services, we will store the personal data You have provided at sign up (such as Your name and/or user name, e-mail address and/or phone number) as long as You are a Subscriber or Free Trial user and for a period of twenty-four (24) months after Your subscription, Your use of Free Trial has ended whichever is the latest.

5.4.

We will keep Your personal TalkiBooki audio-stories &/or, podcasts library information as long as You are a Subscriber and for a period of twenty-four (24) months thereafter in order to facilitate and improve Your experience, should You wish to return as a Subscriber within the aforementioned time period.

5.5.

When You contact TalkiBooki to receive support or for other purposes we will store Your personal data for twenty-four (24) months after resolving Your latest issue & its related request.

5.6.

Your Personal data is processed for analytical purposes during Your subscription period and for twenty-four (24) months thereafter.

5.7.

TalkiBooki may store personal data for a longer time than the aforementioned times if required by law or in order to establish, exercise or defend a right in a legal claim.

6. Personal Date – storage location

Your personal data is stored on servers located in the country where the Contracting Party (as defined in the Terms of use) is established. Personal data is also stored in India, where TalkiBooki's main establishment is located.

7. Processing of Personal data

7.1.

TalkiBooki processes Your personal data for various purposes. Primarily, TalkiBooki processes Your personal data in order to manage the customer relationship with You and to fulfil its legal obligations. Your personal data may also be processed for market and customer analysis, market research, statistics, business monitoring and business and methodological development for TalkiBooki in order to develop and customize the Service and its features.

7.2.

TalkiBooki also processes Your personal data to provide better and more personalized offers and services. It may also be used as a basis for targeted marketing towards audiences that are similar to TalkiBooki’s existing users.

8. Legal basis

8.1.

A majority of the personal data that TalkiBooki processes about You are processed because it is necessary for TalkiBooki’s performance of the Terms.

8.2.

TalkiBooki processes Your personal data for support purposes (e.g. general support requests) or certain marketing purposes other than for direct marketing.

8.3.

Some personal data are processed to the extent that processing is carried out with consent as a sole legal basis, it is voluntary for You to give such a consent and You may at any time, wholly or partly, withdraw Your consent.

9. Data security and Integrity

The security, integrity and confidentiality of Your personal data is of prime importance to us. We have implemented technical, administrative and physical security measures that are designed to protect Your personal data from in particular unauthorized access or disclosure, use, modification, destruction and loss. From time to time, we review our security procedures in order to assess the need to implement additional measures or to make technical upgrades to existing procedures. Please be aware that, despite our best efforts, few security measures are impenetrable, and we therefore kindly ask that You inform us immediately of any suspicious activities that You notice in the Service.

10. Disclosure of Personal Data

10.1.

TalkiBooki may disclose Your personal data to its affiliates, i.e. to companies within Radium Kite Services, business partners, suppliers and other third parties in order to fulfil the agreement with You or to fulfil agreements with TalkiBooki’s suppliers and business partners or otherwise according to the purposes set out in this privacy policy. This might be the case when we provide information to e.g. Govt. agencies to prove compliance.

10.2.

TalkiBooki may also disclose personal data to companies that process personal data on our behalf, such as our IT system providers, customer service companies and affiliates. If personal data is disclosed to such companies that process data on TalkiBooki’s behalf, TalkiBooki enters into data processing agreements with such parties in order to ensure that a high level of security for Your personal data is maintained.

10.3.

Personal data may also be disclosed, if needed, to comply with statutory legal requirements or requirements from authorities or agencies, to safeguard TalkiBooki’s legal interests or to detect, prevent fraud and other security or technical issues.

11. Links to external websites

Information provided by TalkiBooki may contain links to websites operated or owned by someone other than TalkiBooki. TalkiBooki is not responsible for the processing of personal data carried out on these websites.

12. Changes to the Privacy Policy

This privacy policy may be revised from time to time. If TalkiBooki makes any significant changes to the privacy policy, the most recent version of our privacy policy will be published on TalkiBooki’s website first. We encourage You to review this privacy policy frequently in order to stay informed about our data processing practices.

13. Children’s Privacy

You must be above the age of majority as per laws of Your jurisdiction to subscribe to the Service(s). While individuals under the age of majority may access and otherwise enjoy the Service(s), they may do so only with involvement, supervision & approval of a parent or legal guardian. TalkiBooki may require You to provide a document for the purpose of age verification.

14. Public Forums

We may offer You to publish, submit or otherwise post reviews, comments or communicate through chat with other Users of Our Website &/or Android App. Information (including personal information) that You choose to post publicly are not guided by this Privacy Policy. This information is deemed to be treated as public information & may be seen or collected by anyone, including third parties, not covered by this Privacy Policy.

15. Applicable Law & Jurisdiction

15.1.

The relationship between You and TalkiBooki & this Privacy Policy shall be governed & construed in accordance with the laws of India. Any proceeding shall be exclusively before the courts at Kolkata, India.

15.2.

Where permitted under applicable law, You and TalkiBooki agree that each other may bring claims against the other only in its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Further, where permitted under applicable laws, unless both You & TalkiBooki agree otherwise, the court may not consolidate more than one person’s claims with Your claims, and may not provide over any form of a representative or class proceeding.

16. Contact Us

If You have any questions, complains, or claims about this Privacy Policy, then such correspondence should be posted to :

TalkiBooki

Radium Kite Services

63/1, Prince Baktiar Shah Road,

Kolkata 700033, India.

Or, mail us to : subho@talkibooki.com

Please do not share any private information (e.g. passwords, bank details, credit / debit card, net banking or any other payment instrument details; OTP, biometric information, etc.

Last Updated : 19th January, 2022